Curbside Process and Details

Updated November 24, 2020

STORE OPENINGS

All of our stores are open to the public and are also offering curbside pick-up at designated times. Please check this link for updates on individual store hours and services as well as company-wide new policies.

https://backyardbirdshop.com/updated-policies-and-hours/

TO PLACE A CURBSIDE ORDER:

  1. IDENTIFY WHAT YOU WANT TO ORDER. You can find many of our staple products on our Product List.
  2. EMAIL YOUR NAME/PHONE NUMBER TO YOUR SELECTED SHOP

Beaverton:  curbsidebybsb@gmail.com 

Lake Oswego:  curbsidebybslo@gmail.com 

Portland:  curbsidebybspdx@gmail.com

West Linn:  curbsidebybswl@gmail.com

Vancouver:  curbsidebybsvan@gmail.com

NOTE: You can call the shop instead, though because we have experienced phone carrier trouble, we suggest you do not leave a voicemail.

3.  SHOP STAFF WILL CALL YOU BACK*

    1. To take your order
    2. Take your credit card payment
    3. Arrange a scheduled pick-up day and time

            *Note: Due to high volume of messages/calls it may take up to 24 hours to hear from us.

4.  PROCEDURE AT PICK-UP:

    1. After parking, call to alert us of your arrival
    2. Then open your trunk and return to your car
    3. Remain in your car while our staff member loads your order
    4. After staff member is 6+feet from your car, you may close your trunk.

We have always taken pride in offering personable customer service. While this feels very impersonal –we need everyone’s cooperation with these guidelines to keep us all healthy!

 

Again, we can’t thank you enough for your continued support during this time. We hope you are able to take some time and connect with nature and enjoy the birds!

*Please refer back to this post on the website for changes as things evolve.